Course Information

Introduction

Objectives

Who Should Attend?

Training Method

Program Support

Daily Agenda

Week 1

Modules and Sections

Module 1:
Customer Service

Master the art of exceptional customer service, ensuring every client interaction is seamless and professional.
🔹 Problem-Solving – Developing quick-thinking strategies to address customer concerns.
🔹 Conflict Resolution – Handling difficult situations professionally and diplomatically.
🔹 Serving Beverages – Proper etiquette and best practices for luxury retail hospitality.
🔹 Dealing with Payments – Processing transactions smoothly while maintaining excellent service.

Module 2:
Client Interaction

Develop the skills to build meaningful connections with clients through proactive and personalized service.
🔹 Understanding Client Needs – Anticipating and responding to customer expectations.
🔹 Body Language Awareness – Using non-verbal cues to enhance communication.
🔹 Client Telling – Engaging storytelling techniques to build strong client relationships.
🔹 Follow-Ups – Strengthening client loyalty through effective follow-up strategies.

Module 3:
Brand and Product Awareness

Gain mastery of brand identity and product knowledge to deliver on-brand experiences.
🔹 SKUs and Labelling – Understanding product codes and inventory identification.
🔹 Stock Control and Organisation – Ensuring stock is well-managed and accessible.
🔹 Merchandising – Presenting products in an appealing and strategic manner.
🔹 Product Knowledge – Understanding product details, features, and unique selling points.

Module 4:
Sales Techniques

Refine your sales strategies and maximize performance to succeed in luxury retail.
🔹 Rejection Handling – Overcoming client objections with confidence.
🔹 Upselling and Cross-Selling – Encouraging additional purchases without being pushy.
🔹 Goal-Oriented in Retail – Setting and achieving sales performance targets.